Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

JOB DESCRIPTION

The activities of the Customer team are aimed at achieving the following goals:

• Enhanced Customer Satisfaction: through a deep understanding of our customers, we strive to exceed their expectations, leading to greater satisfaction and loyalty
• Maximising Returns: by optimising our interactions and services, we aim to increase customer loyalty and lifetime value, ultimately boosting our revenue.
• Cost Reduction: our insights into customer behaviour and preferences enable us to streamline operations, reduce inefficiencies, and minimise unnecessary costs

The candidate will have the opportunity to become a key member of the team leveraging his/her engineering skills to acquire, manipulate, orchestrate and monitor data.

Data is at our core and its reliability and effectiveness have direct impact in producing actionable insights and improving business performances.