Position title
Customer Experience/ Support Engineer
Description
Our Customer is looking for dynamic and motivated Customer Experience / Support Engineers to join their team, in the Netherlands
Responsibilities
As a Customer Experience / Support Engineer your key responsibilities will include:
- Researching, diagnosing, troubleshooting, and resolving customer issues promptly and accurately.
- Providing 2nd and 3rd level support for complex and technology-specific issues related to our products and platform.
- Following standard procedures to escalate unresolved issues to appropriate internal departments.
- Monitor and proactively solve issues within our cloud platform.
Qualifications
- Minimum 2 years of relevant experience.
- MS/BS degree in Computer Science, Engineering, or equivalent preferred.
- Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
- Experience with service and application support.
- Familiarity with ITSM applications and support processes (ITIL).
- Proficiency in Atlassian products (JIRA, Confluence, and Bitbucket).
Desirable Skills
- Knowledge of Networking, Cloud platforms (Azure), and cybersecurity experience is a plus.
- Familiarity with Linux and Windows server environments.
- Knowledge of SQL and scripting.
- Familiarity with Kubernetes clusters.
- Experience in deploying microservices using Helm charts is a plus.
Job Benefits
- Competitive salary based on experience.
- Professional stability within a dynamic team.
- Hybrid position – the flexibility to work from home and at the office.
- Plenty of opportunities for professional development and learning
- Additional benefits that are available in the Netherlands or in Portugal. Curious about the benefits? Feel free to contact us.
Hiring organization
Employment Type
Full-time
Beginning of employment
asap
Duration of employment
permanent
Industry
IT
Job Location
Arhnem
Working Hours
40
Date posted
June 6, 2024
Valid through
July 31, 2024
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