The 3 Essential Jobs That Most Retention Programs Ignore

All too often, hiring managers fail to invest sufficiently in recruiting for some of their most important roles — just because they’re not management or leadership jobs. In particular, there are three vital jobs that tend to get overlooked: essential experts, customer experience creators, and critical contractors. These people can make or break your business, almost all of them could probably be making more money elsewhere, and yet there’s almost never a plan for retaining them. To set your organization up for success, you need to figure out which roles will have the greatest impact on your company’s performance — and staff those positions with star players.

Read more at HBR.org